Incident Management

Eliminate False Positives & Alert Fatiguewith Smart Detection

Advanced incident logic with soft/hard thresholds, multi-region validation, consecutive failure requirements, and recovery cycles. Configure maintenance windows, alert suppression, and escalation policies. Never wake up for network blips again.

No false alarms
Recovery cycles
Maintenance windows

Join 500+ engineering teams monitoring with AtomPing

Features

Intelligent Incident Detection

Because not every blip deserves an alert

Soft vs Hard Incidents

Soft = 1 region fails (potential issue). Hard = 3+ regions fail (confirmed outage). Alert only on hard incidents to eliminate noise.

Recovery Confirmation

Don't alert 'up' after one successful check. Require 2-3 consecutive successes before marking recovered.

Multi-Region Validation

Confirm incidents from multiple locations before alerting. Network blips don't trigger false alarms.

Maintenance Windows

Schedule downtime for deployments. No alerts during maintenance—resume monitoring automatically after.

Incident Timeline

Complete history: when incident started, which regions failed, when recovered, total downtime.

Alert Suppression

Temporarily silence alerts for specific monitors. No notifications until you re-enable.

How It Works

How Smart Incident Detection Works

Advanced logic prevents alert fatigue

01

Multi-Check Confirmation

First failed check doesn't trigger alert. System waits for 2-3 consecutive failures to confirm real incident.

02

Regional Verification

For multi-region monitors, require 3+ regions to fail before alerting. Single-region issues don't wake you up.

03

Smart Recovery

After incident, require 2-3 consecutive successes before marking 'up'. Flapping services don't spam recovery alerts.

Use Cases

Who Benefits from Smart Incident Management?

Stop alert fatigue, start sleeping better

On-Call Teams

Eliminate 3AM false alarms. Only get woken for real incidents that need immediate attention.

Enterprise Operations

Manage hundreds of monitors without alert overload. Maintenance windows prevent deployment noise.

Small Teams

Can't afford 24/7 on-call? Smart alerts ensure you're only notified for real issues.

SRE Teams

Reduce alert fatigue with intelligent thresholds. Focus on real problems, not false positives.

FAQ

Incident Management FAQ

Common questions about smart alerts

Soft = down in 1-2 regions (might be network blip). Hard = down in 3+ regions or consecutive failures (confirmed outage). You choose what triggers alerts.

After incident, system requires 2-3 consecutive successful checks before marking 'recovered'. Prevents flapping alerts when services bounce up/down.

Scheduled periods where monitoring continues but alerts are suppressed. Perfect for deployments, maintenance, or planned downtime.

Yes! Mute/unmute any monitor anytime. Useful when you know something's wrong and are actively fixing it.

With default settings (3+ regions, 2 consecutive failures): near zero. Network blips and single-location issues are filtered out automatically.

Yes! Configure per-monitor: number of regions required, consecutive failures needed, recovery cycles required. Tune for your needs.

You'll see a degraded status. Whether it triggers alerts depends on your threshold (e.g., 'alert if 3+ regions down').

Stop Alert Fatigue Today

Smart incident detection means no more false alarms. Only get notified for real issues. Free forever plan available.

Free forever plan available • No credit card required • Cancel anytime

We use cookies

We use Google Analytics to understand how visitors interact with our website. Your IP address is anonymized for privacy. By clicking "Accept", you consent to our use of cookies for analytics purposes.