Contact Us

We're here to help with questions, technical support, feature requests, or partnership inquiries. Choose the contact method below based on your needs.

Primary Contact: support@atomping.com

Response Time: We aim to respond within 24-48 hours for general inquiries. Support response times vary by plan (see SLA).

For technical issues, bugs, account problems, or configuration help:

Email Support

• Email: support@atomping.com
• Subject Line: Briefly describe your issue (e.g., "Unable to add new target" or "Alert not triggering")
• Include:
  • Your account email
  • Detailed description of the problem
  • Steps to reproduce (if applicable)
  • Screenshots or error messages
  • Browser type and version (for dashboard issues)

Response Times by Plan

• Free: 3-5 business days (best effort)
• Pro: 24-48 hours (critical issues: 4 hours)
• Business: 12-24 hours (critical issues: 1 hour)

Self-Service Resources

• Documentation: docs.atomping.com
• Status Page: status.atomping.com (check for ongoing incidents)
• FAQ: See below for common questions

Questions about plans, pricing, volume discounts, or enterprise features:

• Email: support@atomping.com
• Subject Line: "Sales Inquiry - [Your Question]"
• Include:
  • Number of targets you need to monitor
  • Required check intervals and regions
  • Team size (if applicable)
  • Any special requirements (compliance, SLA, etc.)

Enterprise Inquiries

• Custom SLAs and dedicated support
• Volume discounts for 100+ monitors
• Self-hosted/on-premise deployment
• Data Processing Agreements (DPA) and compliance documentation
• Integration assistance and onboarding support

Billing Questions

• Invoice requests and tax documentation
• Subscription changes (upgrades, downgrades, cancellations)
• Payment method updates
• Refund requests (see Terms of Service for refund policy)

Security Vulnerability Reports

• Email: support@atomping.com
• Subject Line: "Security Report - [Brief Description]"
• Please Include:
  • Vulnerability description and potential impact
  • Steps to reproduce (proof-of-concept)
  • Affected endpoints or components
  • Your contact information for follow-up
• Acknowledgment: Within 24 hours
• See our Security Page for responsible disclosure policy

Privacy & GDPR Requests

• Email: support@atomping.com
• Subject Line: "GDPR Request - [Type]"
• Request Types:
  • Data access (request a copy of your personal data)
  • Data rectification (correct inaccurate data)
  • Data erasure (delete your account and data)
  • Data portability (export your data)
  • Object to processing (opt-out of marketing, analytics)
• Response Time: Within 30 days
• See our GDPR Compliance page for details

Interested in partnering with AtomPing or building integrations:

Partnership Opportunities

• Reseller/affiliate programs
• White-label solutions
• Technology partnerships (integration partners)
• Agency partnerships (manage client monitoring accounts)

Integration Development

• API access for custom integrations
• Webhook documentation and support
• Official integration listings
• Co-marketing opportunities

Contact:

• Email: support@atomping.com
• Subject Line: "Partnership Inquiry - [Type]"

We love hearing from our users! Your feedback helps shape AtomPing's roadmap.

Feature Requests

• Email: support@atomping.com
• Subject Line: "Feature Request - [Feature Name]"
• Include:
  • Description of the feature you'd like
  • Use case / problem it solves
  • How you would use it in your workflow

General Feedback

• UI/UX improvements
• Documentation suggestions
• Performance feedback
• Testimonials and success stories

We review all feedback and prioritize features based on user demand, technical feasibility, and alignment with our vision.

How do I reset my password?

Go to the login page and click "Forgot Password". You'll receive a password reset link via email.

Can I change my plan anytime?

Yes! Upgrade or downgrade from your Account Settings → Subscription. Changes take effect immediately (upgrades) or at next billing cycle (downgrades).

Do you offer refunds?

Yes, we offer a 14-day money-back guarantee for initial purchases. Renewal charges are non-refundable. See Terms of Service for details.

How do I delete my account?

Account Settings → Danger Zone → Delete Account. Your data will be deleted within 30 days (backups purged within 30 days after).

What happens if I cancel my subscription?

You retain access until the end of your current billing period. After that, monitors are paused and data is retained for 90 days (in case you return). After 90 days, account is deleted.

Can I monitor localhost or internal servers?

Our cloud agents can only monitor publicly accessible endpoints. For internal monitoring, contact us about self-hosted agent deployment (Enterprise plan).

Do you support IPv6?

Yes! All monitoring agents support both IPv4 and IPv6. You can configure targets with IPv6 addresses.

Can I export my data?

Yes. Dashboard → Export Data allows you to download targets, incidents, and check results in JSON or CSV format.

Is there an API?

Yes! Full REST API documentation available at docs.atomping.com/api. API access available on all paid plans.

Do you have a status page?

Yes: status.atomping.com shows real-time AtomPing system status and incident history.

Legal Name: Atomix Apps, LLC

Jurisdiction: Delaware, United States

Email: support@atomping.com

Website: https://atomping.com

Legal & Compliance Documents:

• Terms of Service
• Privacy Policy
• GDPR Compliance
• Cookie Policy
• Security
• Service Level Agreement (SLA)

Email Support Hours:

• Business Hours: Monday-Friday, 09:00-17:00 EST
• Holidays: Closed on major US holidays (Thanksgiving, Christmas, New Year's)
• After-Hours: Critical issues for Pro/Business plans monitored 24/7
• Weekend: Emergency support for Business plan customers only

Expected Response Times:

• Critical issues (service down): 1-4 hours depending on plan
• High priority (major feature broken): 4-8 hours
• Medium priority (minor issues): 12-24 hours
• Low priority (general questions): 24-48 hours

See our SLA for detailed support commitments by plan.